Refund policy
RETURN & REFUND POLICY
Last Updated: August 9, 2026
Thank you for shopping with The Dear Son, Shop.
We want our customers to be satisfied with their purchases. This Return & Refund Policy explains which products are eligible for return, how to request a return, and how refunds are handled.
The Dear Son, Shop is operated by Johns & Co Productions LLC, a Texas limited liability company.
By purchasing products through The Dear Son, Shop, you acknowledge and agree to this Return & Refund Policy.
1. Return Window
Eligible merchandise may be returned within 14 days after delivery.
The 14-day return period begins on the date the applicable shipping carrier's tracking information indicates that the order was delivered.
Return requests submitted after the 14-day period may be declined except where otherwise required by applicable law.
2. Products Eligible for Return
Returns are accepted only for eligible:
- Apparel
- Hats
To qualify for a return, merchandise must:
- Be unworn;
- Be unused;
- Be unwashed;
- Be in its original condition;
- Be free from stains, odors, pet hair, makeup, deodorant marks, alterations, or other signs of wear or use; and
- Include original tags, packaging, or other materials when applicable.
Johns & Co Productions LLC reserves the right to inspect returned merchandise and determine whether it satisfies these return requirements.
3. Non-Returnable Products
The following products are not eligible for return or refund, except when merchandise arrives damaged, defective, incorrect, or when otherwise required by applicable law:
- Books and publications;
- Digital products or downloadable content;
- Gift cards, if offered;
- Personalized or customized products;
- Items specifically identified as “Final Sale”;
- Items that have been worn, washed, used, altered, or damaged after delivery; and
- Any product other than apparel or hats.
All book sales are final.
Please carefully review product descriptions and other available information before purchasing a non-returnable item.
4. How to Request a Return
Before sending merchandise back, customers must request return authorization from The Dear Son, Shop.
To initiate a return, contact:
Please include:
- Your full name;
- Order number;
- Product you wish to return;
- Reason for the return; and
- Photographs, if the item is damaged, defective, or incorrect.
Return requests must be submitted within 14 days after delivery.
If the return is approved, we will provide instructions regarding where and how the merchandise should be returned.
Do not send merchandise back without first receiving return instructions. Unauthorized returns may be refused or may experience processing delays.
5. Return Shipping Costs
Unless the merchandise was damaged, defective, or incorrectly fulfilled by The Dear Son, Shop or its fulfillment partner, customers are responsible for return shipping costs.
Original shipping charges are non-refundable except when required by applicable law or when the return results from an error attributable to The Dear Son, Shop.
We recommend using a trackable shipping service when returning merchandise.
The Dear Son, Shop is not responsible for return packages that are lost, damaged, or misdirected while being shipped back to the designated return location.
6. Damaged, Defective, or Incorrect Merchandise
Please inspect your order promptly after delivery.
If you receive merchandise that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at:
Please provide your order number and clear photographs showing the issue.
Depending on the circumstances and product availability, we may provide an appropriate remedy, which may include:
- Replacement of the affected merchandise;
- Exchange for the correct merchandise;
- Store credit; or
- Refund to the original payment method.
We may request additional information or require the merchandise to be returned before issuing a replacement or refund.
Nothing in this policy limits rights or remedies available to consumers under applicable law.
7. Exchanges
We do not guarantee direct exchanges.
If you need a different size, color, or style, contact us within the 14-day return period.
When a direct exchange is unavailable, you may be required to return the original eligible merchandise in accordance with this policy and place a new order for the desired product.
Product availability cannot be guaranteed while a return is being processed.
8. Size and Fit
Customers are responsible for reviewing available sizing information before placing an order.
An apparel or hat item purchased in an incorrect size may qualify for return if the merchandise otherwise satisfies all requirements of this Return & Refund Policy and the return is requested within the 14-day return period.
Return shipping costs associated solely with sizing or fit preferences are the responsibility of the customer.
9. Refund Processing
Once returned merchandise is received and inspected, we will determine whether the return satisfies this policy.
If approved, a refund will generally be issued to the original payment method used for the purchase.
Please allow approximately 5–10 business days after approval for the refund to appear, depending on the customer's financial institution or payment provider.
The Dear Son, Shop does not control the processing times of banks, credit card issuers, or payment processors.
10. Refund Amount
Approved refunds generally include the purchase price of the eligible returned merchandise and applicable taxes associated with that merchandise.
Original shipping charges are generally non-refundable unless the merchandise was damaged, defective, incorrectly fulfilled, or applicable law requires otherwise.
Any discounts, promotional pricing, or other adjustments applied to the original purchase will be reflected in the amount refunded.
11. Partial Refunds or Rejected Returns
A return may be rejected, or a refund may be reduced where permitted by applicable law, if merchandise:
- Shows signs of wear or use;
- Has been washed;
- Has been altered;
- Is damaged after delivery;
- Is missing original components;
- Is returned outside the authorized return period;
- Is not the merchandise originally purchased; or
- Otherwise fails to satisfy this policy.
If a return does not qualify for a refund, we may contact the customer regarding available options.
12. Final Sale Merchandise
Products specifically marked “Final Sale” at the time of purchase are not eligible for return, exchange, or refund except when the product is damaged, defective, incorrectly fulfilled, or applicable law requires otherwise.
Discounted merchandise is not automatically considered Final Sale unless it is specifically identified as such.
13. Books and Publications
Books and publications purchased through The Dear Son, Shop are final sale and non-returnable.
If a book arrives materially damaged or the wrong book is received, please contact us promptly at [INSERT CUSTOMER SERVICE EMAIL] with your order number and photographs of the product and packaging.
We will review the matter and determine the appropriate remedy.
14. Refused and Undeliverable Orders
Orders returned because of an incorrect or incomplete shipping address, refusal of delivery, failure to retrieve a package, or similar circumstances will be handled in accordance with our Shipping Policy and this Return & Refund Policy.
Additional shipping charges may apply if an order must be reshipped.
15. Order Cancellations
We begin processing orders as quickly as possible.
Customers wishing to cancel an order should contact us immediately at info@thedearsonpodcast.com .
We cannot guarantee cancellation after an order has been submitted.
Once an order has entered fulfillment or has shipped, it generally cannot be canceled and must instead be handled under the applicable return provisions of this policy.
16. Suspected Return Abuse or Fraud
The Dear Son, Shop reserves the right, to the extent permitted by applicable law, to refuse returns or transactions involving suspected fraud, abuse of this policy, repeated excessive returns, altered merchandise, false claims, or other improper activity.
Nothing in this section is intended to restrict legitimate consumer rights.
17. Policy Changes
Johns & Co Productions LLC may update this Return & Refund Policy from time to time to reflect changes in our products, fulfillment practices, business operations, or applicable legal requirements.
Changes become effective when the revised policy is posted on the Site unless otherwise stated.
The “Last Updated” date at the top of this policy identifies the most recent revision.
18. Governing Law
To the extent permitted by applicable law, this Return & Refund Policy shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict-of-law principles.
Any additional dispute-resolution, jurisdiction, or venue provisions contained in our Terms of Service shall also apply.
19. Contact Us
Questions regarding returns, refunds, exchanges, damaged merchandise, or this policy may be directed to:
The Dear Son, Shop
Operated by Johns & Co Productions LLC
Texas, United States
Customer Service Email: info@thedearsonpodcast.com
Website: www.thedearsonshop.store