Shipping policy
SHIPPING POLICY
Last Updated: August 9, 2026
Thank you for shopping with The Dear Son, Shop. This Shipping Policy explains our order processing, shipping, delivery, and related practices.
The Dear Son, Shop is operated by Johns & Co Productions LLC, a Texas limited liability company.
By placing an order through The Dear Son, Shop, you acknowledge and agree to this Shipping Policy.
1. Order Processing
Orders are generally processed within 2–5 business days after payment has been successfully received and verified, unless otherwise stated on the applicable product page.
Business days are Monday through Friday, excluding federal holidays and other days on which our fulfillment partners or shipping carriers may be closed.
Orders placed on weekends or holidays will generally begin processing on the next business day.
Certain products, including made-to-order, customized, pre-order, limited-release, or print-on-demand merchandise, may require additional processing time. When applicable, estimated processing information may be provided on the product page.
Processing time is separate from shipping/transit time.
2. Shipping Destinations
The Dear Son, Shop currently ships to eligible addresses within the United States.
[OPTIONAL: International shipping may be offered for certain products or destinations when available. Applicable shipping charges, duties, taxes, customs fees, and other charges will be displayed or assessed as appropriate.]
We reserve the right to limit shipping to certain locations based on carrier availability, product restrictions, fulfillment capabilities, or other operational considerations.
3. Shipping Rates
Shipping charges, when applicable, are calculated and displayed during checkout before an order is submitted.
Shipping rates may vary based on factors including the customer's location, package size and weight, selected shipping method, products ordered, carrier rates, and available promotions.
Any free-shipping promotion is subject to the specific terms and conditions of that promotion.
4. Estimated Delivery Times
After an order has been processed, standard domestic shipping typically takes approximately 3–21 business days, depending on the destination and shipping carrier.
These timeframes are estimates and are not guaranteed delivery dates.
Processing and delivery times may be longer during holidays, promotional events, product launches, periods of unusually high order volume, severe weather, or other circumstances outside our reasonable control.
5. Order Tracking
When tracking information is available, customers will generally receive a shipping confirmation at the email address or other contact information provided during checkout.
Please allow time for the shipping carrier's tracking system to update after receiving your tracking number.
A tracking number indicating that a shipping label has been created does not necessarily mean that the carrier has physically received or processed the package.
6. Shipping Delays
Once an order has been transferred to a shipping carrier, delivery is subject to the carrier's operations and delivery network.
Johns & Co Productions LLC and The Dear Son, Shop are not responsible for shipping delays caused by circumstances outside our reasonable control, including carrier disruptions, severe weather, natural disasters, transportation interruptions, labor disruptions, governmental actions, incorrect addresses, peak-season volume, or similar events.
We will make reasonable efforts to assist customers with shipping-related concerns when appropriate.
7. Customer Responsibility for Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before completing checkout.
If you discover an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.
We are not responsible for delivery problems resulting from incorrect, incomplete, or outdated shipping information provided by the customer.
Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address.
8. Returned-to-Sender Packages
Packages may be returned to us or our fulfillment partner because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, failure to retrieve a package, or other carrier-related circumstances.
If a package is returned to sender, please contact us for assistance.
Additional shipping charges may apply before an order can be reshipped.
Any refund associated with a returned-to-sender package will be handled in accordance with our Return and Refund Policy and applicable law.
9. Lost, Stolen, or Missing Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend:
- Checking the delivery location and surrounding areas;
- Checking with other members of your household;
- Checking with neighbors, building management, front desk personnel, or mailroom personnel, when applicable; and
- Contacting the applicable shipping carrier for additional delivery information.
If the package remains missing, contact The Dear Son, Shop at info@thedearsonpodcast.
We will make reasonable efforts to assist with carrier inquiries or claims when appropriate. However, we cannot guarantee replacement or reimbursement for packages confirmed by the carrier as successfully delivered, except where required by applicable law or otherwise provided under our policies.
10. Damaged Packages
If an order arrives damaged, please contact us promptly at info@thedearsonpodcast.com
Please include:
- Your order number;
- A description of the damage;
- Photographs of the damaged product;
- Photographs of the shipping packaging, when available; and
- Any other information reasonably requested to evaluate the issue.
Please retain the product and original packaging until the matter has been resolved, as they may be required for a carrier or fulfillment claim.
Claims involving damaged merchandise are also subject to our Return and Refund Policy.
11. Multiple Shipments
Orders containing multiple products may occasionally be fulfilled from different locations or fulfillment partners.
As a result, items within the same order may arrive in separate packages and on different dates.
When available, separate tracking information may be provided for each shipment.
Receiving only part of an order does not necessarily mean that the remaining items are missing.
12. Pre-Orders and Made-to-Order Products
Certain merchandise may be designated as a pre-order, made-to-order, custom, or limited-production item.
Estimated fulfillment and shipping dates for these products may differ from our standard processing times.
Any estimated ship date provided for these products is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.
13. Order Changes and Cancellations
We begin processing orders as quickly as possible.
If you need to modify or cancel an order, contact us immediately at info@thedearsonpodcast.com
We cannot guarantee that an order can be changed or canceled after it has been submitted. Once an order has entered fulfillment or has shipped, changes or cancellations may no longer be possible.
Returns following shipment will be governed by our Return and Refund Policy.
14. Holiday and High-Volume Periods
Customers should anticipate longer processing and delivery times during major holidays, promotional campaigns, new product releases, special events, and other high-volume periods.
We recommend placing time-sensitive orders as early as possible.
Unless expressly guaranteed in writing, The Dear Son, Shop does not guarantee delivery by a particular holiday, birthday, event, or other specific date.
15. Risk of Loss
Risk of loss and title for merchandise purchased through The Dear Son, Shop will be handled in accordance with applicable law, our Terms of Service, and the terms applicable to the particular transaction.
Nothing in this Shipping Policy is intended to waive or limit any rights or remedies that cannot legally be waived under applicable consumer-protection law.
16. Policy Changes
Johns & Co Productions LLC may update this Shipping Policy from time to time to reflect changes in our shipping practices, fulfillment operations, carriers, products, or applicable legal requirements.
Changes will become effective when the revised Shipping Policy is posted to the Site unless otherwise stated.
The “Last Updated” date at the top of this policy identifies the most recent revision.
17. Governing Law
To the extent permitted by applicable law, this Shipping Policy shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict-of-law principles.
Any additional dispute-resolution, jurisdiction, or venue provisions contained in our Terms of Service shall also apply.
18. Contact Us
Questions regarding an order or this Shipping Policy may be directed to:
The Dear Son, Shop
Operated by Johns & Co Productions LLC
Texas, United States
Customer Service Email: info@thedearsonpodcast.com
Website: www.thedearsonshop.store